FAQs - Page 7 of 8 - Soul Garages

Q: How long does DPF cleaning take?

The time it takes to clean a DPF depends on the level of clogging. Simple regeneration processes can take a few hours, while more extensive cleaning may take up to a day. We’ll give you an accurate estimate before starting the job.

Q: Can a DPF be cleaned if the warning light is on?

Yes, a warning light indicates that your DPF is becoming clogged. We can clean your DPF even if the light is on. In some cases, we may also need to perform diagnostics to check for other underlying issues.

Q: Why do you do a Vehicle Health Check?

As part of our Duty of Care to you, and to provide a visual condition report for you to take away and keep. It should serve as a reminder of all the good and serviceable items on your vehicle, plus help focus any areas that may need attention, based on a legal requirement or to prevent a more costly repair in the future. We do not charge to perform the health check; we see it a service to provide to our loyal Customers.

Q: How much is a service?

Please check our Service tab on this website, depending on which service you need, this will vary in price. We explain the different levels of service and what is covered within this website. Servicing - view details

Q: Why do I need to replace my vehicle timing belt?

Replacing the engine timing belt when due is crucial for preventing catastrophic engine failure. Over time, belts wear, leading to potential breakage. If the timing belt fails, engine components can collide, causing severe damage. Timely replacement ensures reliable engine performance, preventing costly repairs and ensuring the vehicle's longevity and safety. The replacement cycle for a car engine timing belt varies by manufacturer and model, typically ranging from 60,000 to 100,000 miles, or every 5 years. However, it's essential to consult the vehicle's owner's manual or the manufacturer's recommendations, as specific intervals may vary. Regular inspections and adherence to maintenance schedules are crucial for preventing potential issues. Typically we would advise the replacement of the water pump at the same time, this will prevent a more costly repair at a later stage and you will only pay for the water pump and gaskets, plus any antifreeze coolant used.

Q: How long does an MOT take?

There is no time set by DVSA for an MOT, typically it will take us between 50 – 60 mins, but we prefer not to give a set time as if we set and expectation on time and do not meet it, for whatever reason, we feel we are letting you down. With our business, we prefer you to drop your vehicle off in the morning for MOT’s required before 1300hrs and drop off at 1200hrs for MOT’s required for 1700hrs.

Q: Why is there an environment fee on my invoice?

We must abide by local laws and regulations and prove to Buckinghamshire council that the collection, movement, and disposal of spent oils and fluids occurs. Casually disposing of these oils and fluids is unlawful, and we would not want to be part of anything that brings harm to Olney and surrounding areas. The Health & Safety Executive even have a regulation regarding the storage, control, exposure and disposal of car engine oil and fluids. We only buy our fluids from reputable suppliers, with full traceability in place for your peace of mind and reassurance on quality. We only use approved agencies to remove oil and fluids from our premises and we are subject to audit at anytime as a professional operator in the industry. The COSSHH regulations we follow are - COSHH essentials for service and retail SR19 (hse.gov.uk) There is a fee we pay to comply with legislation and of course avoid harm to our planet, and we pass a percentage of this fee onto our Customers each time the vehicle is serviced or repaired.

Q: Why do I have to pay for tyre disposal?

We must abide by local laws and regulations and prove to Buckinghamshire council that the collection, movement, and disposal of tyres is legal. Casually disposing of tyres and not taking precautions as to how they’re disposed of could mean we are directly responsible for:- Releasing toxic chemicals into the atmosphere. Benzene, xylene, ethylene, and acetone are among the most dangerous compounds. Creating hazardous solid waste Emitting greenhouse gasses Increasing air pollution Endangering humans There is a fee we pay to comply with legislation and of course avoid harm to our planet, and we pass a percentage of this fee onto our Customers.